Privacy Policy:

This privacy notice applies to transactions originating in the United States.

All of us here at Leadremit practice the utmost diligence and take extensive care when working on customer's personal information. Our policy on protecting customers' personal information is implanted within our corporate culture and into every employee DNA. Please scrutinize this Privacy notice thoroughly, and we invite you to come back often as it may change from time to time.

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include established policies and procedures dictating physical security, logical access controls, firewalls, and encryption technologies such as TLS and storage level encryption mechanisms. Our systems are tested for vulnerabilities regularly and undergo periodic external audits by Certified Information Systems Auditors and security professionals. The software and hardware to support the systems are situated at Tier 1 Data Centers that are reputed for employing the most stringent security standards.

Customers/users' information provided to us in conducting a Money Transfer transaction is reasonably assured to be transmitted and stored securely through Verisign authenticated TLS certificates and storage level encryption mechanisms.

Access to your personal information is provided to employees that need such access to process your Money Transfer transaction. All our employees /agents undergo thorough background and credit checks irrespective of their roles, duties, and responsibilities.

Financial companies choose how they share your personal information. Federal law gives you the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.

Federal law gives you the right to limit only sharing for affiliates' everyday business purposes such as information about your creditworthiness, affiliates from using your information to market to you, sharing for non-affiliates to market to you. State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.


What is considered personal information?

Personal Information can be described in two distinct categories.

  • Public Personal Information is Information about you that are available on the public domain such as your name, address and telephone numbers listed on a telephone directory.
  • Non-Public personal Information is Information that is considered private such as your Date of Birth, Social Security Number, Income, Employment Information and Driver's License Number.

Leadremit does not differentiate between the classifications above. The company believe Personal Information to include both public and Non-Public personal Information.

The types of personal information we collect related to your Money Transfer transaction may include:

  • Social Security Number and Date of Birth for certain transactions meeting a certain criterion.
  • Identification Information such as passport or government identification number.
  • Contact information such as name, address, telephone number, or, email address.
  • Transaction information, transaction history, and Reward Program account information.
  • Bank account information when you instruct us to complete funding of a Money Transfer transaction through ACH.


How does Leadremit collect my personal information? We collect your personal information, for example, when you:
  • Instruct us where to send the money and/or tell us who receives the money.
  • Provide Account Information or give us contact information.
  • Show your government issued ID.

How, and, to what extent does Leadremit share personal information?
  • All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Leadremit chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Leadremit
share?
Can you limit
this sharing?

For our everyday business purposes: such as to process your transactions, respond to court orders and legal investigations, or if you are an agent, report to credit bureaus

Yes

No

For our marketing purposes: to offer our products and services to you and inform you of promotions and incentives

Yes

Yes

For joint marketing with other financial companies

No

We don't share

For our affiliates' everyday business purposes:information about your transactions andexperiences

Yes

No

For non-affiliates to market to you

No

We don't share


Who is providing this notice?

You are receiving this notice from Leadremit Inc.

Why can't I limit all sharing?

Federal law gives customers the right to restrict only sharing for affiliate's everyday business purposes: information about your creditworthiness, affiliates from using your information to market to you, sharing for non-affiliates to market. The table above simply shows that we do not share your information for marketing purposes. Leadremit sharing of customers information is limited to processing your Money Transfer transaction.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.
Leadremit Inc. Our affiliates include companies with a Leadremit name.

Non-affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial
companies.
Non-affiliates can include Leadremit agents, Sharemoney or authorized delegates, or third parties
as necessary to process transactions that you have requested or authorized.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products
or services to you.
Our joint marketing partners include Leadremit agents, Sharemoney or authorized delegates, and
companies that provide products and services complimentary to Leadremit services or the locations
that offer such services.

Processing and delivery time

Leadremit does not wish to hold your transaction for longer than necessary, and we strive to approve your money transfer in the quickest time possible so your recipient can get access to your remitted funds instantly.

Bank Deposit transactions are disbursed directly to the recipient's bank or disbursed to one of our partners for final credit to your recipient's bank once processing your money transfer is complete.

As a guideline, you may use the chart below to estimate the time it will take for us to make funds available to your recipient or disbursed to a Leadremit partner for credit to his/her bank account.

For Money Transfers funded with a Credit/Debit Card:

Processing period is described as the approximate time it takes us to approve money transfers.

Delivery Option Estimated Processing time
For New Customers/Users
Estimated Processing Time for
Existing Customers/Users*

Cash Pickup

60 Minutes

10-60 Minutes

Bank Deposit

60 Minutes

10-60 Minutes

*Times indicated above are applicable during normal business hours only. If you are an existing customer but elect to use a credit/debit card that you have not used with Leadremit before, processing can take an estimated 60 minutes to complete.

On some occasions, Leadremit may take further steps to complete processing of your money transfer which may encounter additional delays. These steps may include calling you to verify your information and the related transaction and/or we may call your credit/debit card issuer to call you and verify the transaction and/or we may require a copy of a government issued identification document such as a Driver's License, State ID, Passport, etc. On some occasions, our bank may ask for a copy of a utility bill in your name. In certain instances, our compliance/fraud analysis department may ask for additional information and/or documents.

For money transfers funded with a Bank Account

Processing period is the approximate time it takes us to authorize fund transfers.

*Existing customers/users: processing can take up to three business days if a bank account used is new with Leadremit.

Delivery Alternative Approximate Processing time For New Users/Customers Approximate Processing Time for Existing Customers/Users*

Cash Pickup

3 Business Days

1-3 Business Days

Bank Deposit

3 Business Days

1-3 Business Days

For fund transfers sent using a bank account previously not used with Leadremit, customers will be required to send a copy of a voided check. Users/Customers can take a picture of the check and email it to help@leadremit.com

Once a copy of the customer's voided check is received, Leadremit will initiate a debit to the customer's bank account. Likewise, Leadremit will make all attempts to validate the transaction within the approximated time frame stated above; transactions may be held up to 7 days, depending on the time it takes to confirm the availability of funds in the issuer's bank account. Customers who prefer to send a copy of a bank check should contact Leadremit for more information on other possible confirmation means.

Other Important Information:

Please note that the Leadremit compliance/fraud management unit may contact customers/users for supplementary information to complete transactions; this may include but is not limited to requests for copies of identification documents, utility bills, employment information, and other pertinent information as required to complete the processing of the transaction.

Customers who do not wish to provide us with the requested information have the right to cancel the processing of the transaction for a full refund (given that the money transfer initiated has not been received by the recipient). Kindly refer to our Refund/Cancelation Policy.

Notes on Cash Pickup Transactions:

Customers should provide the name and address of recipients as it appears on the government-issued valid identification document used to collect funds. Leadremit payout partners might refuse to disburse funds unless the information provided matches the recipient's valid government-issued identification document.

Notes on Cash Pickup Transactions:

Customers should provide the name and address of recipients as it appears on the government-issued valid identification document used to collect funds. Leadremit payout partners might refuse to disburse funds unless the information provided matches the recipient's valid government-issued identification document.

Payment Methods:

Customers may fund money transfer using either a Credit or Debit card issued by a US based bank/financial institution or using a bank account. Please refer to the following for more information.

Refunds:

Our customers are entitled to a refund of all moneys received for transmittal within 10 days of receipt of a written request for refund unless any of the following occurs:

a. Remitted to the recipient prior to receipt of the written request for a refund.

b. “Company Name” is otherwise banded by law from making a refund.