Leadremit guarantees that your recipient will receive the funds associated with your money transfer. If your recipient does not receive the funds for any reason, Leadremit will refund the entire transfer fee, including the fees.

If there is a change of mind for any reason and the user/customer would like to cancel a money transfer, it can be done provided that the funds associated with the transfer have not been disbursed to the recipient or disbursed to the recipient's bank account.

To request cancelation, please call us at 1-240-206-6772. Please also note the following:

For money transfers funded using your bank account

Customers that would like to cancel a transaction within 30 minutes should call us at 1-240-206-6772. If we have not initiated a request to debit your bank account and/or the funds have not been disbursed to your recipient or to your recipient's bank account, we will instantly cancel the transaction. Your bank account will not be debited. If a request for debit to your bank account has already been made and funds are not disbursed to your recipient or to your recipient's bank account, Leadremit will refund the total amount of your transfer by placing a credit request to your bank. 

If funds have been disbursed to your recipient or your recipient's bank account, no refunds would be provided. If you believe there is an error associated with your transaction, please call us at 1-240-206-6772 to request an investigation.

If more than 30 minutes have elapsed since you requested a money transfer, please call us at 1-240-206-6772. If funds associated with your transfer have not been disbursed to your recipient or to your recipient's bank account, we will refund the total amount of the transfer. Refund may take up to 10 business days to receive the refund. 

For money transfers funded using your Debit/Credit card

Customers that want to cancel a transaction within 30 minutes should please call us at 1-240-206-6772. If funds associated with your money transfer have not been disbursed to your recipient or credit to his/her bank account, we will process your refund immediately. Refunds may take up to 5 business days to show up on your credit/debit card account. 

If funds have been disbursed to your recipient or your recipient's bank account, no refunds would be provided. If you believe there is an error associated with your transaction, please call us at 1-240-206-6772 to request an investigation.

If more than 30 minutes have elapsed since you requested a money transfer, please call us at 1-240-206-6772. If funds associated with your transfer have not been disbursed to your recipient or to your recipient's bank account, we will refund the total amount of the transfer. Refunds may take up to 5 business days.

*** Please note that Leadremit does not force any charges/fees to make amendments to a qualified transaction or receive duplicate transaction receipts.